Lost or Stolen Card

At Tompkins State Bank, your security is our priority, and we're here to assist you every step of the way. Here's what to do if you find yourself in this situation:

• Contact Your Local TSB Branch: Reach out to your nearest branch during business hours, and our friendly staff will guide you through the process of reporting your lost or stolen card and getting a replacement.
  • Avon- 309-465-3834
  • Abingdon- 309-462-5541
  • Knoxville- 309-289-5541
  • Galesburg- 309-342-8161

• Interactive Voice Response (IVR) System: If it's after hours or you prefer the convenience of a phone call, our IVR system is available 24/7 to assist you. Simply follow the prompts to report your lost or stolen card and take immediate action to protect your accounts.
  • (800) 472-3272

• Use the TouchBanking App: Need to handle things while on the go? Our TouchBanking App puts the power in your hands. With just a few taps, you can conveniently block, set limits,  or report your lost or stolen card to prevent unauthorized use, providing you with peace of mind wherever you are.
  • Once logged in to the TouchBanking app, you find "Manage my cards" listed under the "Quick Links" at bottom of the main page. 

Remember, the sooner you act, the better we can protect your accounts from potential fraud. Don't hesitate to reach out – we're here to help you navigate any challenges and keep your finances secure.