General FAQ's
How can I find out if a check has cleared, what my balance is or the amount of my Direct Deposit?
As always, we are happy to take your calls regarding these questions, but we offer a few conveniences that might interest you! Our Online Banking and Mobile Banking services can provide you will all of these answers, In Online Banking, by clicking on each account name on the History screen, the transaction history for the selected account will pop up and then each transaction, whether pending or posted, will show. The current balance as well as the available balance can also be found on this screen.
You may also check this information via Mobile Banking.
What is the difference between current balance and available balance?
Your current balance is everything that has posted through the end of the last business day. The available balance is the portion of your balance, including current business day’s activity, that we have made available to you. This available balance could change through-out the day.
How do I stop payment on an item?How do I set up an automatic/recurring transfer or loan payment?
Automatic and/or recurring internal transfers and internal loan payments may be set up in Online Banking. To do this, go to "Accounts" > "Transfer", and complete the information in the "Set up Transfer" box then hit "Submit". Both one time internal transfers and internal loan payments as well as recurring internal transfers and recurring internal loan payments can be made this way.
You may also contact the bank at 1-888-465-3834 to set these up for you.
How can I set my pin number to any 4 digits on my debit card?
To set up a PIN number for your card, call 800-992-3808 from a phone number that the bank has on file for you.
Online Banking FAQ's
What can I do if I forget my Online Banking Login ID or I'm having troubles logging in?
Call your nearest TSB office or dial 1-888-465-3834 for assistance..
What can I do if I forget my password?
You can reset your password by using the Forgot Password function in the Online Banking Login upon entering your Login ID. You may also contact your local TSB office or by calling 1-888-465-3834. If you have already tried to login three times and were unsuccessful, you will be temporarily locked out and must call to become unlocked, or wait the following day to try again.
How do I set up to receive E-statements?
Upon logging into Online Banking, click on , and then completing the instructions, you can request electronic statements. Enter the email address that should receive the statement notifications. Your statement will be available by logging into Online Banking and selecting , . E-statements are free with all of our accounts and include the availability of check images. Please note that you may receive one additional paper statement after enrolling in electronic statements.