General FAQ's

How can I find out if a check has cleared, what my balance is or the amount of my Direct Deposit?

As always, we are happy to take your calls regarding these questions, but we offer a few conveniences that might interest you! Our Online Banking, Mobile Banking and Telephone Banking services can provide you will all of these answers, In Online Banking, by clicking on each account name on the History screen, the transaction history for the selected account will pop up and then each transaction, whether pending or posted, will show. The current balance as well as the available balance can also be found on this screen. 
You may also check this information via Mobile Banking or call our Telephone Banking system at 1-888-465-3834.

What is the difference between current balance and available balance?

Your current balance is everything that has posted through the end of the last business day. The available balance is the portion of your balance, including current business day’s activity, that we have made available to you. This available balance could change through-out the day.

How do I stop payment on an item?

Contact your nearest TSB office or call 1-888-465-3834.

How do I set up an automatic/recurring transfer or loan payment?

Automatic and/or recurring internal transfers and internal loan payments may be set up in Online Banking. To do this, go to "Accounts" > "Transfer", and complete the information in the "Set up Transfer" box then hit "Submit". Both one time internal transfers and internal loan payments as well as recurring internal transfers and recurring internal loan payments can be made this way.
You may also contact the bank at 1-888-465-3834 to set these up for you.

How do I set up to receive E-statements?

To enroll in E-statements, log in to Online Banking, Click on "Services" > "E-statement Enrollment". Read the disclosure and click "Accept". If an email is not already on file, you will be asked to enter an email address for delivery of E-statement notifications. A verification code will be sent to your email. Enter the code and select the accounts that are to receive E-statements.

Your statement will be available by logging into Online Banking and selecting. E-statements are free with all of our accounts and include the availability of check images. Please note that you may receive one additional paper statement after enrolling in electronic statements.

How does MasterCard SecureCode work?

Once you've registered and created a SecureCode, each time you make an online purchase, a window will pop up asking for your SecureCode, just like using a PIN at the ATM. When you correctly enter your SecureCode, your card issuer confirms that you are the authorized cardholder and your purchase is completed. No code, no confirmation, no purchase.

If I'm enrolled in MasterCard SecureCode, what happens when my card expires or my billing information changes?

Your card issuer will automatically update this information in your profile.

What happens if I cancel my existing card then get a new one with a different account number?

You will need to register the new card for MasterCard SecureCode. Simply return to the registration site, and complete the registration process with your new card.

I forgot my SecureCode. What should I do?

You should return to the registration site, click on the "Forgot SecureCode" link, and follow the subsequent instructions. To re-register click here.

How can I set my pin number to any 4 digits on my debit card?

As soon as you get your card, you can stop by any of our four locations to set up a pin number to any four digits you would like. 

Online Banking FAQ's

What can I do if I forget my Online Banking Login ID or I'm having troubles logging in?

Call your nearest TSB office or dial 1-888-465-3834 for assistance..

What can I do if i forget my password?

You can reset your password by using the Forgot Password function in the Online Banking Login upon entering your Login ID. You may also contact your local TSB office or by calling 1-888-465-3834. If you have already tried to login three times and were unsuccessful, you will be temporarily locked out and must call to become unlocked, or wait the following day to try again.

How do I set up an automatic/recurring transfer or loan payment?

Automatic and/or recurring transfers and loan payments may be set up in Online Banking. To do this, go to , and complete the information in the "Set up Transfer" box then hit "Submit". Both one time transfers and loan payments as well as recurring transfers and loan payments can be made this way.
You may also contact the bank at 1-888-465-3834 to set these up for you.

How do I set up to receive E-statements?

Upon logging into Online Banking, click on , and then completing the instructions, you can request electronic statements. Enter the email address that should receive the statement notifications. Your statement will be available by logging into Online Banking and selecting , . E-statements are free with all of our accounts and include the availability of check images. Please note that you may receive one additional paper statement after enrolling in electronic statements.